Effective Date: 15 October 2026
Please read our store policies carefully before placing an order. By confirming an order, you acknowledge that you have reviewed and accepted the applicable terms and conditions, subject to your rights under applicable law.
Orders are confirmed only after the required advance payment has been received and verified. Partial advance payments will not be accepted unless explicitly approved by TASWAF administration.
For preorder items, once an order has been confirmed and placed with our suppliers, cancellations, exchanges, or modifications to the selected item, colour, or size will not be accepted.
Customers are requested to verify all product details before confirming their orders.
Customers are responsible for reviewing the provided size charts and selecting their appropriate sizes before ordering.
Preorder items cannot be returned or exchanged due to incorrect size selection, fitting preferences, or changes of mind.
For in-stock items, our separate return policy applies.
TASWAF is primarily an import-based fashion business. Products are sourced from external suppliers and manufacturers rather than manufactured directly by TASWAF.
Product colours, textures, and appearances may vary slightly due to lighting, photography, screen settings, and supplier-provided images.
Customers are encouraged to review all available product photographs, descriptions, and measurements before purchasing.
All order-related inquiries should be directed through TASWAF’s official communication channels.
Customers are requested to avoid sending repeated messages regarding the same inquiry, as this may affect response times.
TASWAF primarily operates as an import-based fashion business offering both preorder and in-stock products.
Preorder deliveries generally take 3–4 weeks. An additional 1–2 weeks may occasionally be required due to customs clearance, international shipping delays, supplier dispatch schedules, or other unavoidable circumstances.
Customers will be notified when their orders are ready for dispatch.
Once a preorder has been confirmed and placed with the supplier, cancellation or refund requests due to changes of mind will not be accepted.
Delays within the communicated delivery timeframe, including the stated possible extension, do not automatically qualify an order for cancellation.
If an item becomes unavailable or cannot be fulfilled, TASWAF will contact the customer regarding a suitable replacement or refund.
Customers are requested to receive their confirmed orders once dispatched.
If a parcel is refused or returned due to customer unavailability, incorrect delivery information, or failure to receive the shipment, the customer may be responsible for the actual delivery and return shipping charges incurred.
Customers are encouraged to inspect their parcels upon delivery wherever possible.
If a parcel appears damaged, tampered with, or incorrect, customers should notify TASWAF promptly through an official communication channel.
Customers are strongly requested to record a clear, uninterrupted unboxing video beginning with the opening of the sealed parcel.
This video helps TASWAF investigate claims involving incorrect, damaged, defective, or missing products.
Claims should be reported promptly with available supporting evidence. Each claim will be reviewed according to the circumstances and applicable consumer protection requirements.
All confirmed preorder sales are final. Cancellations, returns, and exchanges are not accepted for changes of mind, sizing preferences, or personal dissatisfaction.
If an incorrect, damaged, or defective item is delivered, customers should contact TASWAF for review and an appropriate resolution.
Customers may return an in-stock item if they are dissatisfied with it, provided the item is returned in its original, unused, unwashed, and undamaged condition.
The customer must bear the applicable delivery and return shipping charges for returns based on personal preference or changes of mind.
Returns involving incorrect or defective products supplied by TASWAF will be handled separately.
By placing an order with TASWAF, customers acknowledge that they have reviewed the applicable store policies, including payment requirements, preorder timelines, cancellation restrictions, and return conditions.
