Our return and exchange policies vary depending on whether an item is purchased from our ready-stock collection or placed on preorder.

If a customer receives a ready-stock item and decides not to keep it due to personal preference, a return may be requested under the conditions stated above.

Delivery and return shipping charges must be borne by the customer.

• Return delivery charges are the customer’s responsibility.
• Items must be returned in their original condition.
• Returns will be inspected before a refund is approved.
• Refunds for approved returns will exclude applicable delivery and return shipping charges.

For eligible returns, the remaining refundable product amount will be processed after the returned item has been received and inspected.

Preorders are strictly non-cancellable, non-returnable, and non-exchangeable once confirmed.

As preordered products are specifically sourced and imported based on customer orders, cancellation or changes of mind cannot be accommodated after confirmation.

This includes requests arising from:

• Incorrect size selection.
• Changes in personal preference.
• Dissatisfaction with the fit, colour, material, or design.
• Changes in plans or occasions.
• Delivery delays within the communicated estimated timeframe, including disclosed potential delays.

Customers are responsible for reviewing product information and sizing before placing an order.

If a customer receives a damaged, defective, or incorrect item, they should contact TASWAF as soon as possible, preferably within 24–48 hours of delivery.

Customers are requested to provide:

• Their order number or invoice.
• Clear photographs showing the issue.
• An uninterrupted unboxing video showing the parcel being opened from its original sealed condition.

All complaints will be reviewed individually.

Where an issue is verified, TASWAF will arrange an appropriate resolution in accordance with applicable consumer protection requirements.

For verified errors attributable to TASWAF, applicable return shipping costs will be covered by us.

TASWAF is primarily an import-based fashion business. Our products are sourced from international suppliers and are not manufactured or customised by TASWAF.

Product materials, designs, measurements, and finishing are determined by the original suppliers.

Slight differences in colour or appearance may occur due to lighting, photography, and screen settings.

Customers are encouraged to carefully review all available product information before purchasing.

Refunds may be applicable in the following circumstances:

• Approved returns of eligible ready-stock items.
• Items that become unavailable or are cancelled by the supplier.
• Orders that TASWAF is unable to fulfil.
• Verified product issues where a refund is required under applicable law.

For approved ready-stock returns, applicable delivery and return shipping charges will be deducted or paid separately by the customer.

Refunds will be processed through an agreed payment method within the communicated timeframe following verification.