TASWAF primarily sources fashion products from international suppliers and arranges their importation and delivery to customers across Bangladesh.
Items available in our inventory are generally processed and dispatched within 24–48 business hours after order confirmation, subject to operational availability.
Preordered items generally require 3–4 weeks for delivery.
An additional 1–2 weeks may occasionally be required due to supplier delays, international shipping, customs clearance, or other unavoidable circumstances.
All delivery timelines are estimates, and exact arrival dates cannot always be guaranteed.
Orders are confirmed once the required payment and customer information have been received and verified.
Ready-Stock Orders: Cancellation requests may be considered before dispatch, subject to order status.
Preorders: Once confirmed, preorders cannot be cancelled or modified due to changes of mind or personal preferences.
Customers are responsible for checking their selected items, colours, sizes, and delivery information before confirmation.
Delivery charges depend on the customer’s location, parcel weight, and courier service.
Additional charges may apply for oversized parcels, express delivery, or special delivery arrangements.
Applicable charges will be communicated before dispatch whenever necessary.
Customers must provide accurate delivery details and remain available to receive their parcels.
If a parcel is returned due to an incorrect address, refusal to receive the order, or unsuccessful delivery attempts, additional delivery and return shipping charges may apply.
Customers are encouraged to inspect their parcels upon delivery whenever possible.
While we aim to fulfil all orders within the estimated delivery period, occasional delays may occur due to:
Customers will be informed of significant shipment updates whenever available.
Delivery delays will be handled in accordance with our communicated policies and applicable consumer protection requirements.
If an item becomes unavailable or is cancelled by the supplier, TASWAF will inform the customer.
Depending on availability and customer preference, we may offer:
Replacement items are subject to current availability and pricing.
For assistance with orders, returns, delivery updates, or payment-related inquiries, customers may contact TASWAF through our official communication channels.
Please provide your order number or relevant purchase details to help us assist you efficiently.
By confirming an order, customers acknowledge that they have reviewed and understood TASWAF’s ordering, delivery, return, and exchange policies.
Preordered Items: No cancellations, returns, or exchanges due to personal preference after confirmation.
Ready-Stock Items: Eligible for returns under the stated conditions, with delivery and return shipping charges borne by the customer.
Proprietor: MD TOFAYEL AHMED ABUL ULAI | 📍 Mirpur 12, Dhaka – 1216, Bangladesh.
For delivery queries, tracking assistance, or order updates, reach our official desk at support@taswaf.com.
