CLIENT ASSISTANCE
FREQUENTLY ASKED QUESTIONS
Find immediate answers regarding orders, sizing, delivery timelines, payment methods, and exchange policies.
✦
Orders & Sizing
How do I determine my correct size, especially for corsets and fitted gowns? +
Every product page includes a detailed Size Guide (in inches). For structured corsets and bustier dresses, we recommend selecting your size based on your exact bust and waist measurements. If you are in between sizes, we suggest sizing up, or reaching out to our styling team via WhatsApp for personalized guidance.
Can I modify or cancel my order after placing it? +
Orders can be modified or cancelled within 4 hours of placement by contacting our customer support hotline or WhatsApp with your Order ID. Once an order is processed for dispatch, changes cannot be made.
✦
Shipping & Delivery Timelines
What are the delivery timelines and shipping charges across Bangladesh? +
All orders are dispatched from our central hub in
Mirpur 12, Dhaka:
- Inside Dhaka City: 24 to 48 hours.80
- Outside Dhaka (Nationwide): 2 to 4 business days 150
The delivery charge subjected to change depending on the package weight
✦
Payments & Checkout
What payment methods are accepted? +
We accept:
- Cash on Delivery (COD) throughout all 64 districts of Bangladesh.
- Mobile Banking: bKash, Nagad, and Bank transfer
How do I initiate an exchange? +
Simply email us at support@taswaf.com or message our official WhatsApp helpline with your Order ID and preferred replacement size. Our team will arrange a hassle-free reverse pickup from your address.
✦
Garment Care & Maintenance
How should I care for delicate knits, lace shrugs, and metallic gowns? +
To preserve fabric structure and intricate embroidery:
- Embroidered Knits & Sweaters: Cold hand wash or dry clean only; dry flat in shade. Do not tumble dry.
- Metallic & Satin Gowns: Dry clean recommended. Steam gently on low heat inside-out.
- Sheer Lace & Mesh Tops: Hand wash gently in cold water with mild detergent inside a laundry mesh bag.
STILL HAVE QUESTIONS?
Our Client Concierge is Here to Assist
Reach out directly to our support team for size advice, bespoke requests, or order tracking.
📍 Operations Hub: Mirpur 12, Dhaka – 1216, Bangladesh | 🕒 Hours: 10:00 AM – 10:00 PM
